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Dear Reader,

This morning my parents-in-law were harassed before boarding their Jet Airways flight from New Delhi to Singapore and  after we gave up, we ended  up paying over INR 80,000 over the ticket to  board the flight. They just managed to  board the  flight on time, only making them more restless.

My mother-in-law has a medical condition where she needs oxygen supply on a regular basis. We booked Jet and a week before travel,  were told that we need to buy oxygen bottles from the  airport.

We would need 6 and would cost Rs. 4,200 approx  per bottle. This was told to us by the doctor and we have this documented in an email sent by the doctor on Jet panel.

This is the email I got from the doctor on Jet Airway’s panel

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At the airport, we were told to pay about 84,000 as now the bottle  would cost $200.  The lady “Shilpa” said that $60 is the rate of oxygen bottle in domestic sector while  for international it is $200. The doctor, I called, confirmed that its the exact same bottle.

The Jet website clearly mentions (I checked after this incident) the stark difference in the rates. Singapore in NOT LONG HAUL.  

Question No. 1. WHAT DOES IT COST JET TO BUY THIS BOTTLE?
Question No. 2. IS JET AIRWAYS IN THE BUSINESS OF OXYGEN BOTTLES?
Question No. 3. WHY THE DIFFERENCE IN RATES FOR DOMESTIC AND INTERNATIONAL?

They were not carrying so much cash, and last minute I could transfer this big an amount in the account for which they were carrying the debit card. They boarded the flight just in time. My father-in-law was panting when he boarded the flight.

Secondly, they had to pay extra baggage for an extra oxygen machine they were carrying.  As per airline policy, a traveler with a medical condition can carry assistive devices upto 15kgs over and above the baggage allowance. But in the morning they coughed up another INR 20,000 because the lady at the counter didn’t care enough.

It could  be mentally painful for two 60 year olds carrying so much luggage, struggling with their health and being at Jet Airway’s mercy.

I WOULD LIKE TO HEAR JET’s response on this.

I WOULD REQUEST all people to not send their parents on JET because

JET DOESN’T CARE.

JET HAS LOST ALL COMPASSION.

I received this email from Jet Airways after 36 hours of this incident.

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Its been  another  24 hours since this

2 thoughts on “JET HARASSES SENIOR CITIZENS”

  1. Such exploitation of consumers is a sad fact of most service providers in India . The reasons of course are complex but has a lot with lack of professionalism and attitude and as in this case, lack empathy towards the elderly & physically challenged. They all get away with the absence of adequate redressal mechanisms in place . One of the immediate solutions is for us to use foreign airlines on international routes,whose fares are equally competitive but provide much better services till the lesson is brought home the hard way .

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